ÉnKép - takacsot

 He’s an effective program manager, because he doesn’t tell people to do this or that task. Instead, he tells them the goal and the results he’s after.

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If you ask people to deliver results, you are likely to get them. If you measure or assess people on how they perform certain tasks, such as yelling at program staff, or how well people work on a task in isolation, you will get what you measure. But it won’t be what you want.

Remember to measure what done means, not the tasks people do. Your tasks might not be my tasks. As long as we agree on done and we both recognize when we’ve achieved done, we will succeed. That’s the idea behind looking for results, not tasks.

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