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Extract - ScrumMaster Murphy: Ten problems in the Daily Scrum, and what you can do about them!

2009.04.12. 10:18 takacsot

    • Storytelling, problem solving and gossip. The ScrumMaster must be ready to prompt the team members to answer the right questions and to stay on track.

    • Reporting to the ScrumMaster. The purpose of the meeting is for the team members to talk to each other. The ScrumMaster keeps his role to a minimum and keeps the focus of the discussion in to the group. If the team falls back to reporting, conversations become bilateral between ScrumMaster and team member, and other team members risk tuning out. The ScrumMaster’s taking notes is a symptom of this behavior. A variety of strategies, such as rotating the facilitator, passing a “microphone” or having the last person to come start the meeting can be used to mitigate this effect.

    • Accounting for time rather than results and goals. Team Members should focus on goals and not just on how they plan to pass their time.

    • Invisible (electronic) task boards make it much harder for people to identify and focus on their goal for the day or identify when a team member has not fulfilled his commitment. Ask your team how to solve this problem.

    • Other stakeholders attending the Daily Scrum. This is not forbidden, but it is an opportunity for them to give to attempt to give unsolicited advice and instructions. The ScrumMaster should pay close attention to the dynamics and prevent inappropriate interference.

    • Late Arrivals and Unexcused Absences. Arriving late disrupts the Daily Scrum, threatens the time box and increases the cost of the meeting. Information transfer doesn’t happen or has to be repeated. These can be a sign of resistance or rebellion or other deeper problems which need to be addressed. The shared commitment is called into question. If the delinquent team members also refuse to pay their fines, this is a further sign that work on the team identity, commitment, or the value of the Daily Scrum is necessary. The Retrospective is the place to discuss the value of the Daily Scrum and the teams commitment to doing it.

    • Not raising impediments. In some contexts (e.g. if trust is lacking or in cultures where maintaining face is important), it may be difficult to raise issues in a meeting. People sometimes forget to mention things in the Daily Scrum. In either case a visible impediments list on the task board where team members are expected to post impediments directly, may be helpful to raise and track impediments.

    • Not handling impediments. This might be a weakness in the ScrumMaster (e.g. conflicting priorities, overwork, or personal preference) or it might be a visibility problem. In either case, it can be demotivating -- why report problems if no one will do anything about them? Making impediments visible on the task board can help with this problem.

    • Not helping each other. “I’m a developer! You can’t expect me to help a tester.” Getting the team to work together as team is a major goal of the ScrumMaster during the first few months of doing Scrum.

    • Low Energy - People come, they go through the motions and they leave. And no one really cares. If this is more than just a Monday morning phenomena, then it is a problem to be identified in the Retrospective. Personally, I would be inclined to call a retrospective immediately if this problem persisted for more than a few days.

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